DYMO Installation and Troubleshooting
If you have a DYMO LabelWriter printer, and are just setting it up or are having trouble getting it to work with CellarTracker, the following installation and troubleshooting guide should help get things working for you. In recent years, web browsers have instituted additional security measures preventing native plugins on a webpage (of which DYMO used to be one), and it sometimes takes a few extra steps to get things working properly.
TOP ISSUES: these items account for 99% of the issues we see. Pay CLOSE attention.
- You can install EITHER DYMO Label Software (DLS) or DYMO Connect for Desktop (DCD). However, no matter what, DO NOT INSTALL BOTH at the same time. Please choose just one.
- DYMO 550 and 5XL printers REQUIRE DYMO Connect for Desktop. Do NOT use DYMO Label Software if you have a 550 or 5XL printer.
- Pretty much all issues come back to failed DYMO Web Service installations. Please walk through the steps provided by DYMO before contacting us.
- Macintosh users who have installed DLS and then uninstall this and move to DCD nearly always have broken/stale certificates. Uninstalling and reinstalling the software will not fix this. The solutions are in the DYMO link above. Please deal with this, or you will waste a lot of your own time. In the new Mac OS, Sequoia 15.3.1 the keychain access has moved. You can no longer go to Finder/Go/utilities and find it there. Under Go you need to GO to Folder and go to System/Library/CoreServices/Applications and there you will find keychain access. When you select it you get a dialogue asking if you want to open the password app or open keychain access. Select keychain access and off you go.
- This is a recent issue, but the latest DYMO Connect on the Macintosh (1.4.7.49) is simply no good. It installs correctly but crashes silently in the background. Do not use it. Please use 1.4.6.60. If using an older version, DYMO will offer to auto-update you to the broken version. Do NOT say yes. Also, apparently if you contact DYMO support they have a new version v1.4.8.2 as well as a custom console patch that can get things working on Apple OS Sequoia, but this is not yet publicly available on their website.
Pre-requisites
Either DYMO Label Software v8.7.4 or higher or DYMO Connect for Desktop are required to print labels. The DYMO Web Service is automatically installed with these and must be running on your local computer in order to enable printing.
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Install the DYMO software
DYMO COMPATIBILITY CHART: https://www.dymo.com/compatibility-chart.htmlPlease make sure you have the latest version of the DYMO Label Software or DYMO Connect for Desktop on your system and that it has been installed after you've installed the web browser you're using. The latest versions of the DYMO software are available for download here:
Windows (DLS 8.7.4 or DCD 1.4.7)
DYMO Label Software: https://download.dymo.com/dymo/Software/Win/DLS8Setup8.7.4.exe
DYMO Connect: https://download.dymo.com/dymo/Software/Win/DCDSetup1.4.7.48.exeMacintosh (DLS 8.7.5 or DCD 1.4.6)
DYMO Label Software: https://download.dymo.com/dymo/Software/Mac/DLS8Setup.8.7.5.dmg
DYMO Connect: https://download.dymo.com/dymo/Software/Mac/DCDMac1.4.6.60.pkg - 2
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Verify the DYMO software works
For Macintosh users, please reboot your computer after installation. We've seen this to be a necessary step to get the DYMO Web Service running after a new install. Also, people often end up with installation issues relating to Dymo certificates. This attached PDF from Dymo is a somewhat dated step-by-step way to troubleshoot this. Mac-Cert-Reinstall.pdf
To make sure the printer itself is working correctly, try printing a test label from the DYMO Software. Open up the DYMO Label software, select the label size installed in your printer, add some sample text, and try to print.
If it doesn't print, then you will need to work with DYMO support (http://www.dymo.com/en-US/online-support) to troubleshoot. You can try re-installing the software and/or printer as first steps.
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Verify the DYMO Web Service is configured properly
In order to print from CellarTracker, the DYMO Web Service must be installed and running on your local machine.
It is installed by default with DYMO Label Software v8.5.3 and higher. To check whether it is running, look in the system tray (Windows) or system bar (Mac) for a small icon with the DYMO logo. If you click/right click it and select the Diagnose... option, the software will tell you whether it is properly installed and running. If it does not provide you with a "Congratulations!" message in your browser, you will need to contact DYMO Support for further assistance.
The DYMO Web Service icon looks like this:
NOTE: If you are on a Mac, and the automated troubleshooter is showing successful output, but nothing is printing, you are likely hitting some known issues with the DYMO software. Please be sure you have the latest v8.7.5 installed if using DYMO Label Software.
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Test with the Automated Troubleshooting Tool
To verify that everything is correctly installed, visit our automated troubleshooting tool and click the Check Installation button. If all goes well, click on Print Test Labels; you should get two sample labels from your printer. If so, congratulations — your printer is installed, configured, and ready to print barcode labels!
It still doesn't work--now what?
99% of the support issues we receive regarding DYMO printers are due to software installation and permission problems; these steps should get those issues corrected, but as with any complex system it's possible there are other factors at play. If you've gone through the above steps, verified you can print from the DYMO software and that the web service is installed, but still can't get it working, please contact us for additional assistance. Please include your operating system, browser and DYMO Software versions in addition to the output from our automated troubleshooting tool so we can further assist you.