FAQ: I'm having trouble logging in or resetting my password

"I can't log in."

If you're unable to sign in to CellarTracker, first make sure that your email address (or username) and password are entered correctly.

A few things to verify:

• You're using the correct email address or username for your account.
• Your username doesn't contain any unintended capital letters or extra spaces.
• Your password is entered exactly as you created it.

If you're unsure whether you're using the correct email address or you've forgotten your password, continue to the sections below for password reset troubleshooting.

"I can't remember my password."

If you've forgotten your password, you can reset it from the login screen.

• On the CellarTracker mobile app: Tap Forgot password?
• On the CellarTracker website: Click I forgot my handle or password...

We'll send you an email with instructions to create a new password.

"I didn't receive the password reset email."

If you don't see the password reset email after a few minutes, try the following:

1. Check your spam or junk folder. Password reset emails are sometimes filtered into your spam or junk folder. Be sure to wait a moment and check there first.
2. Verify you're using the correct email address. Make sure you're requesting a password reset from the same email address that's associated with your CellarTracker account.

It's common to have multiple email addresses and accidentally request a reset for one that isn't linked to your account. If you're not sure which email you used to sign up, try requesting a password reset to any other email addresses you may have used in the past.

"It says my email address is invalid."

If CellarTracker says it can't find an account with your email address, it's usually because your account is associated with a different email address.

If you've already tried your other email addresses and still can't locate your account, please contact support@cellartracker.com. We can help verify your account and, if needed, update the email address associated with it.

"I still can't log in."

If you've tried resetting your password, checked your spam folder, and confirmed you're using the correct email address but still can't access your account, please contact support@cellartracker.com.

Include as much information as you can, such as:

• The email address(es) you've tried
• Any error messages you're seeing
• Whether you're using the mobile app or the website

This will help us get you back into your account as quickly as possible.